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SAP Smart StoreNext-Level Shopping with SAP

The SAP S.Mart Store on the Walldorf campus is redefining how modern shopping works.
Accessible 24/7, the store enables customers to enter via QR code, select their products, and leave no cashiers, no lines, no manual steps.

While the shopping experience feels simple, it’s powered by a sophisticated SAP suite that connects processes like inventory, payment, loyalty, and store management all working together behind the scenes.

A Connected Retail Ecosystem
From Entry to Exit

Customers enter the store via a simple QR code scan. The entry process is not only fast but also fully integrated into SAP’s access control and customer identification systems. Behind the scenes, it connects to loyalty data, purchase history, and even age verification when needed.

As shoppers select their products, RFID technology ensures real-time product recognition without the need for manual scanning. But that is only the beginning. Every item movement is instantly reflected in the store’s inventory system. This enables fully synchronized warehouse management, predictive restocking, and shelf availability monitoring. All of this happens without manual input.

The checkout process is just as flexible. Customers can choose between RFID-based exits, Scan and Go via smartphone, or classic self-checkout terminals. All payment types, including cards, mobile wallets, or loyalty points, are processed securely using SAP’s integrated payment infrastructure. Reconciliation takes place in real time within the backend systems.

Smarter Marketing, Loyalty & Fraud Protection in One Platform

Beyond logistics and checkout, the store makes full use of SAP’s intelligent business tools. AI-powered engines personalize promotions based on shopping behavior, time of day, or current inventory levels. Offers are adapted in real time to drive higher conversion rates and reduce waste.

At the same time, fraud detection and shrinkage control systems continuously monitor activity throughout the store. They learn from behavior patterns and flag anomalies in a quiet but effective manner.

Loyalty integration is fully embedded. Shoppers earn points, receive personalized offers, and get exclusive access. All of this happens automatically in the background, whether linked to a mobile profile or a physical customer card.

Built for Continuous Operation
Not Just for the Big Players

The Smart Store is more than just a tech showcase. It is a practical example of how 24/7 retail can operate efficiently in the real world with minimal staffing.

Most importantly, this solution is not reserved for large enterprises. SAP’s retail suite is modular, scalable, and cost-efficient. It is also a strong option for mid-sized businesses and franchise models. Cloud-based deployment and fast integration options make it possible to launch smart stores without unnecessary complexity.

Ready to transform your store?

If you’re curious about how SAP Customer Checkout and smart retail solutions can help you modernize your business, we’re here to guide you through the process.

📩 Contact us today to explore your opportunities - with Checkout Peak at your side.
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